Disposable Medical Supplies - Frequently Asked Questions

Answers to many of the most common questions asked about disposable medical supplies are listed below.

Q. What is a detailed prescription?
A. A detailed prescription is the documentation that is provided by your physician to support the need of the product/service provided. These documents must include the name of the patient, date of birth (DOB), a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.

Q. What should I do before I call Reliable Medical Supply to order new supplies?
A. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription. Fill out some of the paperwork in advance to visit.

Q. What should I expect to happen if I come into Reliable Medical Supply to order new supplies?
A. A staff member will greet you and ask you to fill out a short form to get your information and your purpose of visit. Then an appropriate staff member will assist you with your medical equipment needs. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.

It may take some time to verify your insurance before your order can be dispensed. You’re welcome to wait in our showroom or come back at a later time. You will be required to sign some documentation and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment. Fill out some of the paperwork in advance to visit.

Q: Can I just come in and buy a catheter?
A: We can only sell an invasive catheter based on the order of a physician through a detailed prescription. The order will specify the French size (diameter) and tip style. You can purchase catheters from us out of pocket if you have a detailed prescription. We will need to keep a copy of the detailed prescription on file. Catheters come in individual, sterile packaging so we will sell you as many as you wish to purchase.

Q: Can I purchase other urological supplies out of pocket?
A: We can sell any non-invasive supplies without a detailed prescription. Common items would be collection bags and male external/condom catheters.

Q: Can you ship my monthly order?
A: You can come to our store to pick up your order or we can ship it out. Most orders will ship out the same day you order if received before 3:00 p.m. (CST) and would normally be delivered the next business day.

Q: Can you automatically send me my supplies each month?
A: No. There are several reasons why we cannot automatically send your monthly supplies, which are governed by your insurance and federal regulations. However, if you would prefer, we can contact you each month via phone or email to confirm whether or not you would like another shipment. You are encouraged to email your order each month and you will receive a confirmation reply that your order has been processed.

Q: What happens if my stockings don’t fit?
A: Make an appointment to bring them back and get re-measured. The stocking companies support us and wish for you to have proper compression therapy. They will replace anything that doesn’t fit with a new garment that does fit at no cost to you. Unfortunately, it’s possible for your leg to change size from the time you’re measured to the time you get your stockings. This does not happen often, but when it does we will take care of it for you.

Q: Can I clean my catheters?
A: Manufacturers do not recommend the cleaning of catheters.

Q: What is your return policy?
A: Click here for the details on our return policy.

 

Durable Medical Equipment - Frequently Asked Questions

Answers to many of the most common questions asked about durable medical equipment (DME) are listed below.

Q. What is a detailed prescription?
A. A detailed prescription is the documentation provided by your physician to support the need of the product/service provided. These documents must include the name of the patient, date of birth (DOB), a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.

Q. What should I do before I call Reliable Medical Supply to order new supplies?
A. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription. Fill out some of the paperwork in advance of your visit.

Q. What should I expect to happen if I come into Reliable Medical Supply to order new supplies?
A. A staff member will greet you and ask you to fill out a short form to get your information and your purpose of visit. Then an appropriate staff member will assist you with your medical-equipment needs. If you’re going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you’re not going to use insurance, then these items are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.

It may take some time to verify your insurance before your order can be dispensed. You’re welcome to wait in our showroom or come back at a later time. You’ll be required to sign some documentation, and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment. Fill out some of the paperwork in advance of your visit.

Q: Will my insurance cover a lift chair?
A: Insurance companies, including Medicare, only allow for and consider the lifting mechanism to be medically necessary. What this means is that, if you get funding, only the lift mechanism of the chair will be covered with the remainder being your financial responsibility.

Q: Can I order a lift mechanism and convert my existing recliner chair?
A: No. Lift chairs are specifically designed and built to work with the lift mechanism, and a standard recliner chair cannot be retrofitted. The frame of a standard chair is configured differently and would not accept or work with the scissor mechanism, which works in conjunction with the lift actuator.

Q: Will my insurance cover a scooter?
A: Most insurance carriers have a Power Operated Vehicle (POV) or scooter benefit. Coverage criteria does vary, but most would consider a scooter medically necessary if it is to be used primarily in the home to perform mobility-related daily activities. Use of a scooter outside the home is not considered medically necessary, and would therefore likely not be covered. Most carriers have a prior authorization process, which we will be happy to guide you through. Often this includes a home evaluation where a mobility specialist will bring a demo unit to your home so we can document that your home is accessible, or could be made so, and you can operate the scooter through the main areas of your home.

Q: Can you move my existing chair or bed when you deliver my new equipment?
A: Reliable Medical Supply requires that your home be ready for your new equipment and that all obstructing furniture be removed before we arrive. If you are not ready when we arrive, it’s possible that we will have to reschedule your delivery for a different day.

Q: Can you dispose of my old/existing bed or chair when you deliver my new equipment?
A: No. Reliable Medical Supply cannot dispose of your existing furniture or equipment. You will be responsible to move and dispose of your property.

Q: Do you deliver?
A: We can deliver most of our products either through carriers such as UPS®, FedEx®, and Spee-Dee or one of our company vehicles. Shipping companies usually deliver the next business day and, if your equipment will be delivered by us, we’ll give you a date and time window when we’ll arrive.

Q: What if my equipment needs service or repair?
A: Reliable Medical Supply does have a state-of-the art service department and many of the items we sell can be serviced or repaired right at one of our locations. Some of the items we sell cannot be serviced because parts are not available. Products like standard walkers or bath chairs fall into this category. Diagnostic products like blood pressure monitors need to be sent into the manufacturer for recalibration on specialized equipment.

Q: Can I return the bath chair if I don't like it or it doesn't fit?
A: Bath equipment is non-returnable due to infection-control issues. This is a government standard. Please click here for more details in our return policy.

Q: What is your return policy?
A: Click here for the details on our return policy.

Improving Quality of Life Since 1989

You can depend on Reliable Medical Supply. Since 1989, we've grown to offer you a large selection of quality home medical supplies; durable medical equipment (DME); respiratory, rehab and mobility equipment; nutrition supplies; and much more.

Here, trained professionals dedicate their hearts and minds to ensuring your optimal quality of life. In fact, your mobility freedom is our goal at Reliable Medical Supply. At your service, our experienced team will equip you with the supplies and knowledge you require to remain comfortable at home.

Whether you require medical supplies, in-home needs assessments, personalized training on the use of your equipment, around-the-clock repair services from expert technicians, or all of the above, we've got you covered. Contact us today with questions or to schedule a free, no-obligation consultation.