Rehab / Mobility - Frequently Asked Questions
Looking for a quick answer? Check out some of the most common answers to your rehab questions below. Visit our Rehab Educational Information section for more in-depth detail.
Q: What steps are invovled in getting a new power wheelchair?
A: The typical steps that need to be followed are: an evaluation with a therapist, trials of equipment, documentation gathered and signed, authorizations received, equipment ordered, setup and then delivered. See more…
Q: Where can I get a mobility evaluation?
A: Click the appropriate form for a list of some of the availble clinics in Minnesota.
Mobility Evaluation Clinics – Adult 
Mobility Evaluation Clinics – Pediatric
Q: How long will it be until I receive my new power wheelchair?
A: The length of the process can vary. Generally this process takes anywhere from 8 to 12 weeks but may take longer for complex orders.
Q: Will my insurance cover a new power wheelchair?
A: Most insurance companies provide coverage for power mobility. However, it is recommended to call the number on the back of your insurance card to verify your coverage. In order for your insurance to cover your new equipment you will need a mobility evaluation. The evaluation documentation will determine if you qualify under your insurance policy. Our staff will assist you in determining coverage.
All benefits quoted are a general outline of coverage, not a guarantee of payment. Coverage is subject to all other terms, conditions, authorizations, network requirements, and definitions in the subscriber and provider contracts.
Q. How do I check the status of my equipment?
A: To check the status of your order you can call 763-255-3798 or fill out our contact form.
Q. How often can I get a new wheelchair?
A: Most insurance companies consider the useful life of durable medical equipment is 5 years. Their decision can be based upon the repair history of the chair and any current repairs needed. The other scenario that may qualify you for a new chair is a significant change in your physical status. Contact your insurance carrier to determine your exact coverage or contact one of our rehab ATS’s to assit you.
Q. Will insurance pay for both a power and a manual wheelchair?
A: Most insurance companies will only cover one mobility device. Contact your insurance carrier to determine your exact coverage.
All benefits quoted are a general outline of coverage, not a guarantee of payment. Coverage is subject to all other terms, conditions, authorizations, network requirements, and definitions in the subscriber and provider contracts.
Q. Does Reliable Medical Supply purchase or sell used equipment?
A: Reliable Medical Supply does not deal in used equipment.
Q: What items are NOT covered by Medicare?
A: Standing frames, all bath equipment and power seat elevators are not covered by Medicare. Click here for more information from Medicare.
Q: What steps are required for Medicare and Medicare Replacement policies for obtaining a power wheechiar or manual wheelchair?
A: Medicare replacement policies follow the Medicare guidelines for obtaining equipment. Click here for more information.
Q: What is your return policy?
A: Click here for the details on our return policy.