Medical Supplies - Frequently Asked Questions
Looking for a quick answer? Check out some of the most common answers to your medical supplies questions below. Visit our Medical Supplies Educational Information section for more in-depth detail.
Q. What is a detailed prescription?
A. A detailed prescription is the documentation that is provided by your physician to support the need of the product/service provided. These documents must include the name of the patient, DOB, a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.
Q. What should I do before I call Reliable to order new supplies?
A. If you are going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you are not going to use insurance then these things are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription. Fill out some of the paper work now before you come in to visit.
Q. What should I expect to happen if I come into Reliable to order new supplies?
A. A staff member will greet you and ask you to fill out a short form to get your information and your purpose of visit. Then an appropriate staff member will assist you with your medical equipment needs. If you are going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you are not going to use insurance then these things are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.
It may take some time to verify your insurance before your order can be dispensed. You are welcome to wait in our showroom or come back at a later time. You will be required to sign some documentation and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment. Fill out some of the paper work now before you come in to visit.
Q: Can I just come in and buy a catheter?
A: We can only sell an invasive catheter based on the order of a physician through a detailed prescription. The order will specify the French size(diameter) and tip style. You can purchase catheters from us out of pocket if you have a detailed prescription. We will need to keep a copy of the detailed prescription on file. Catheters come in individual, sterile packaging so we will sell you as many as you wish to purchase.
Q: Can I purchase other urological supplies out of pocket?
A: We can sell any non-invasive supplies without a detailed prescription. Common items would be collection bags and male external/condom catheters.
Q: Can you ship my monthly order?
A: You can come to our store to pick up your order or we can ship it out. Most orders will ship out the same day you order if received before 3:00pm (CST) and would normally be delivered the next business day.
Q: Can you automatically send me my supplies each month?
A: No. There are several reasons why we cannot automatically send your monthly supplies which are governed by your insurance and federal regulations. However, if you would prefer, we can contact you each month via phone or email you to confirm you would like another shipment. You are encouraged to email your order each month and you will receive a confirmation reply that your order has been processed.
Q: What happens if my stockings do not fit?
A: Make an appointment to bring them back and get remeasured. The stocking companies support us and wish for you to have proper compression therapy. They will replace anything that doesn’t fit with a new garment that does fit at no cost to you. Unfortunately, it is possible for your leg to change size from the time you are measured to the time you get your stockings. This does not happen often but when it does we will take care of it for you.
Q: Can I clean my catheters?
A: Manufacturers do not recommend the cleaning of catheters.
Q: What is your return policy?
A: Click here 
for the details on our return policy.