Rehab / Mobility Equipment Frequently Asked Questions

Here are answers to some of the most common questions about rehab and mobility equipment, from Reliable Medical Supply.

Q: What steps are involved in getting a new power wheelchair?
A: The typical steps that need to be followed are: an evaluation with a therapist, trials of equipment, documentation gathered and signed, authorizations received, and then equipment ordered, set up and delivered. Learn more about this process by viewing our rehab / mobility educational information section.

Q: Where can I get a mobility evaluation?
A: Click the appropriate form for a list of some of the available clinics in Minnesota.

Mobility Evaluation Clinics – Adult
Mobility Evaluation Clinics – Pediatric 

Q: How long will it be until I receive my new power wheelchair?
A: The length of the process can vary. Generally this process takes anywhere from eight to 12 weeks, but may take longer for complex orders.

Q: Will my insurance cover a new power wheelchair?
A: Most insurance companies provide coverage for power mobility. However, it is recommended to call the number on the back of your insurance card to verify your coverage. In order for your insurance to cover your new equipment, you will need a mobility evaluation. The evaluation documentation will determine if you qualify under your insurance policy. Our staff will assist you in determining coverage.

All benefits quoted are a general outline of coverage, not a guarantee of payment. Coverage is subject to all other terms, conditions, authorizations, network requirements, and definitions in the subscriber and provider contracts.

Q. How do I check the status of my equipment?
A: To check the status of your order you can call 763-255-3798 or fill out our contact form.

Q. How often can I get a new wheelchair?
A: Most insurance companies consider the useful life of durable medical equipment to be five years. Their decision can be based upon the repair history of the chair and any current repairs needed. The other scenario that may qualify you for a new chair is a significant change in your physical status. Contact your insurance carrier to determine your exact coverage or contact one of our rehab ATS’s to assist you.

Q. Will insurance pay for both a power and a manual wheelchair?
A: Most insurance companies will only cover one mobility device. Contact your insurance carrier to determine your exact coverage.

All benefits quoted are a general outline of coverage, not a guarantee of payment. Coverage is subject to all other terms, conditions, authorizations, network requirements, and definitions in the subscriber and provider contracts.

Q. Does Reliable Medical Supply purchase or sell used equipment?
A: Reliable Medical Supply does not deal in used equipment.

Q: What items are NOT covered by Medicare?
A: Standing frames and all bath equipment and power seat elevators are not covered by Medicare. Click here for more information from Medicare.

Q: What steps are required for Medicare and Medicare Replacement policies for obtaining a power wheelchair or manual wheelchair?
A: Medicare replacement policies follow the Medicare guidelines for obtaining equipment. Click here for more information.

Q: What is your return policy?
A: Click here for details on our return policy.

 

Improving Quality of Life Since 1989

You can depend on Reliable Medical Supply. Since 1989, we've grown to offer you a large selection of quality home medical supplies; durable medical equipment (DME); respiratory, rehab and mobility equipment; nutrition supplies; and much more.

Here, trained professionals dedicate their hearts and minds to ensuring your optimal quality of life. In fact, your mobility freedom is our goal at Reliable Medical Supply. At your service, our experienced team will equip you with the supplies and knowledge you require to remain comfortable at home.

Whether you require medical supplies, in-home needs assessments, personalized training on the use of your equipment, around-the-clock repair services from expert technicians, or all of the above, we've got you covered. Contact us today with questions or to schedule a free, no-obligation consultation.