Service and Repair - Educational Information

Looking for more in-depth answers to your questions? You can find some of those answers here. Check back later as we expand this section with more helpful education.

Q: What information is required to receive service on chairs that were bought through another company?

A: If you are requesting repair to a patient owned piece of equipment, you did not receive that equipment from Reliable Medical and are covered under Medicare, we will need “Proof Of Purchase (POP)".   A POP would be a copy of the signed and dated original delivery ticket for the equipment being repaired.  If you need a POP you can obtain one by calling the Medicare Help Desk at 1-800-633-4227.  You can also get the information from the company that provided your equipment.  It typically takes a couple of weeks to get a POP, so it pays to plan ahead!

For all other Non-Medicare covered Medical Equipment you will need to obtain a repair detailed prescription from your physician which will be kept in our files.

Q: What do I need when taking my power wheelchair or scooter on a trip?

A: All Reliable Medical Supply batteries we sell are either Werkers or MK batteries.  If you need to know what type you have call our service department at 763-255-3799.  Most airlines need to know what type of batteries you have in your power wheelchair.  They may request a Material Safety Data Sheet (MSDS) when you travel. Click on your type of battery to get the appropriate MSDS.

Werker Batteries MSDS
MK Batteries MSDS

Q. Where can I find general operating instructions and manuals for my wheelchairs?

A. Click below on the manufacturer of your chair for their website and links to information and manuals for your wheelchair.

Pride Mobility Products
Invacare Products
Sunrise Medical and Quickie Products
Permobil Products