Meet Our Team

Debbie Kalk

Debbie joined Reliable Medical in 1998 with over 20 years of experience in healthcare roles with companies such as Merck. Originally hired to document, train and facilitate OSHA compliance and obtain JCAHO (later named Joint Commission) accreditation. In 2006, she was promoted to Executive Manager, overseeing the management and leadership team, as well as Finance and Billing. After serving as Vice President, Debbie assumed the role of CEO/President of Reliable Medical, overseeing the strategic direction and operations of Reliable Medical with an eye on future trends and continued growth.

In 2019, she was honored to be named one of four finalists for the HME Woman of the Year and in 2020, recognized by Woman of Distinction in the state of Minnesota.  Debbie currently serves on several boards including NCART, working with CRT manufacturers and providers on legislation and patient advocacy.  Across the HME industry, she is known for her forward thinking, operational excellence, and extraordinary leadership skills.  She is an empowering leader who believes in the change management philosophy of rewarding and recognizing the contributions of her team.  She is committed to championing her employees and is proud to be leading a company that has been voted a Top Workplace in Minnesota for the past six consecutive years.   Debbie’s goal is to continue to drive profitable revenue and growth without compromising the quality of patient care and the culture that has made Reliable Medical an employer and provider of choice.

Katie Stevens

Katie has spent the majority of her career in Complex Rehab, joining the industry first as a CSR in 2006 and since then has been serving in various leadership roles. She has experience with payer relations, account management, business development and operational improvement. Katie is a relational leader who enjoys collaboration and authentic connection. She joined Reliable Medical in January of 2020, and in her role provides oversight and direction across all operational functions for each location while supporting the company's growth. Katie has a BS in business from The University of Redlands, and an MA in Marketing from the University of Nottingham.

Sandra Jozwiak

Sandra has been with Reliable Medical (RM) since 2013 where she spearheaded the creation of the Human Resources department. She has over 35 years of experience in healthcare, management, leadership and all aspects of human resources. She has worked tirelessly to create a corporate culture that empower and energizes employees to make them proud to be part of the Reliable Medical team.  Her dedication to the RM culture has been noticed. In 2015 RM was voted a Top Workplace in Minnesota for 2015 and the next six consecutive years. 

Prior to joining Reliable Medical, Sandra was part of a leadership team whose goal was to start up a new surgery center in Minneapolis Metro. With a background in both the clinical side and the HR and Management side, Sandra was tasked with establishing and managing the Medical Records, Surgery Scheduling, Administration, and Human Resources Departments.

Sandra has been a long-time member of the Society for Human Resource Management (SHRM) and participant in multiple HR and Employment Law focus groups. Sandra is committed to the mission to bring dedication, passion, leadership and 35 years of healthcare experience to this position.  

Jackie Semrad

I started with Reliable Medical in April of 1990 as Customer Service/Receptionist/Accounts Payable/Shipping and receiving and was employee #3. Since I came with a Nursing background and wanted to get back to patient care, many job changes followed as the company grew. I am currently the Corporate Compliance Officer having received my Certification in Health Care Compliance in 2011 and my Health Care Professional Certification in 2017, as well as Government Relations/Healthcare Advocacy My husband Joe and I have been married for 35 years and have 2 children and 2 grandchildren. Working for Reliable Medical has allowed me to continue the goal of improving the lives of our clients.

Todd Paddock

Todd Paddock joined Reliable Medical in September 2020 as the Director of Payor and Revenue Management.  He brings over 10 years of experience in the medical industry specializing in payor relations and revenue cycle management.  Todd has experience in the ancillary care space with national companies which is instrumental as we continue to expand into other markets. He has had leadership roles in both the front end and back end of revenue cycle, as well as in payor contracting.  He is a collaborative leader that pushes continuous improvements within processes and the highest standards in the continuity of care for patients.

Jerad VanDerBeek

Jerad started with Reliable Medical in November of 2002.  Since then, he has been an integral part of the company through technology advancements and procedural improvements.  Until 2019, Jerad was the only on-site Information Technology staff.  Jerad’s first accomplished goal in 2003 was to upgrade Reliable Medical’s  internal server system and provide desktop email to all office employees.  Jerad then went on to develop efficiencies through utilization of Outlook calendars for all service technicians.  Throughout the years, Jerad has been responsible for network development, server maintenance and upgrades, software research, implementation and support, network security, internet and inter-office connectivity, phone systems, wireless access, cellular services, website development, social media, advertising development and coordination, training, office security systems and assisted with Human Resources and Compliance Policies and Procedures.  In 2009, Jerad help coordinate the move of our largest office from one location to another in Brooklyn Park, MN.  The move included all local server systems, about 50 employees and included the simultaneous implementation of a new phone system.  The move was completed in less than 5 hours and all system were up and running at the new location allowing employees to only miss one morning of work. In 2014, Jerad implemented virtual servers to help streamline the network and reduce the need for multiple hardware requirements. In 2018-19, Jerad implemented several technologies to help reduce costs, create faster interoffice connections, bring more services into the cloud allowing for employees to work virtually anywhere.  The biggest accomplishment was implementing an online phone system which allowed for almost all of our staff to work from home during the beginning of the COVID pandemic.  Jerad continues to look forward to the future and explore ways to improve, streamline, “reduce clicks” and provide technology that empowers Reliable Medical employees to be “Committed to improving the lives of all who entrust us with their care and those who we entrust to provide it.”

Thomas Carlson

Tom Carlson is a Controller with 9 years of Professional Accounting and Finance experience. Tom specializes in using technology to improve efficiencies to create analytical tools that help align the company’s goals and strategies in all departments. He believes in leading by example and loves using his skill set to create synergy within the company. He is new to the health care industry after starting his career in hospitality. He is passionate about working with people and taking care of both external and internal customers. Outside of work Tom is a sports enthusiast that enjoys watching and playing a variety of sports an easy way to start a conversation with him is to ask him about his favorite football team.

Bonnie Devitt

I have worked for Reliable Medical for over 20 years. Keeping up with the changes of this industry, I am able to  contribute to the growth and vision of our company. I continue to enjoy working with clients for their Home Medical needs that helps safely transition them into the community and improve their everyday lives.

John Dirksen

I started with Reliable Medical in March of 2009 as a delivery technician.  I was promoted to a Service Technician in 2010 and worked directly servicing customer’s mobility equipment until 2013.  In 2013, I had the opportunity to supervise the Warehouse technicians at Brooklyn Park.  Since 2014, I have been managing the service department overseeing repairs, deliveries, and scheduling.  I really enjoy being able to help our customers keep their mobility independence.  I have 2 wonderful kids and enjoy being in the outdoors.   

Brendan Layer

Brendan Layer Joined Reliable Medical in July, 2020 with over ten years’ experience in highly regulated manufacturing environments (ISO:13485).  He was hired to oversee the Purchasing activities here at Reliable Medical.

Chad Beiler

Chad Beiler joined the Reliable Medical (RM) team in late 2020. Chad comes to the RM team with over 18 years of experience working in the Healthcare Industry. He has been a Clinician and Business Owner, in the field of Chiropractic, Orthopedic, Durable Medical Equipment and Complex Rehab. Chad earned his Bachelor's degree from the University of Wisconsin- Stout in Industrial Technology/Manufacturing Management. He studied at Northwestern Health Sciences University in the field of Biology. He earned his MBS in Health Management from Western Governors University and received his Doctorate of Chiropractic from Northwestern College.

Kelly Musta

I’ve been employed at Reliable Medical for over 18 years.  I started here as the first ever file clerk in 2002.  I gradually climbed the ladder to receptionist, then into Rehab Support assisting our ATP’s.  I was promoted to Supervisor of the Rehab Support department and stayed in this role until being promoted to the Clinical Documentation Manager in 2018.

Stephanie Svercl

I started my journey in the DME industry about 13 years ago and it truly feels like home to me. In my time with Reliable Medical, I have had the opportunity to grow into the position of Billing Manager with the guidance and support of my colleagues. This growth has not only challenged me but also allowed me to learn and be a part of many different teams including Quality Control, Reimbursement, Document Control, Cash Application, and Compliance. I have also been able to actively participate in our state and federal legislative initiatives that directly affect the DME industry and our client’s everyday life to prompt change for the better. It is so important to me to contribute where I know I can help make a difference for others and I feel privileged to assist our teams in making that difference for people every day.

Talis Daiga

Talis joined Reliable Medical (RM) in 2020 with the acquisition of A&A Medical Supply which he had been part of since 2015.  He has worked for many Healthcare companies in a sales/sales management role since 2003, including Pfizer, Source One Medical, Inogen, and VQ Orthocare.  Talis is not only a passionate/knowledgeable leader of the Northern Ohio Team, but also a passionate leader husband/father at home with a beautiful wife and 4 boys (3 of which are triplets).  He is a graduate of The University of Toledo with a B.A. in Business.  He also took and passed on the first try his ATP exam in 2018.

Clay Dodson

Clay has been an ATP since 2008 working with clients residing Ohio, Kentucky and Indiana. Prior to obtaining his ATP credentials, Clay started and developed his passion for working with individuals with mobility needs on the service side of the industry as a RTS and service manager for a Cincinnati based firm. He has received numerous awards throughout his career for his dedication to the customers he has served and Clay is very involved in supporting the community, often volunteering with adaptive sport programs, MDA camps, fundraisers along with providing wheelchair education/seminars for local PT/OT programs.  

Troy Watson

My name is Troy Watson. I am an Area Manager for Reliable Medical, with over a decade of experience working in the DME field. I enjoy finding solutions and helping provide equipment that improves the quality of life for the clients that we get to work with, on a daily basis.  

James Tusa

Jim joined Reliable Medical in June of 2016 as the General Manager of the Waite Park Branch bringing seven years of Industry experience as a DME Materials Manager to Reliable Medical. In his former DME capacity. Jim’s responsibilities included over site the following departments:   Inventory, Purchasing, Service/Repair, as well as supervising the day to day operations of all materials requirement for a four location DME company serving South West, and West Central MN.  Jim has served as the companies Safety Director, Product Value Analysis committee member (reviewing products for quality and value), as well as being a member of the Management team. Jim credits his management style to the experience and training he received over his 25 years in management with such companies as Ag-Chem Equipment Company, and John Deere.