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General Manager

Career Details

Full Time Cincinnati, OH/ Fort Thomas, KY Posted on 5/10/2022

Job Summary:

The General Manager (GM) position exists to plan, direct, coordinate and manage the work of personnel within a given branch or branches. The General Manager must ensure quality, customer care and service as well as manage people to create and maintain safe, efficient and productive operations. The General Manager has direct oversight of their respective branch(s) financially and operationally, including responsibility for results in terms of productivity, methods of work, profit and loss, and employee retention.

Essential Functions:

  • Full oversight and responsibility to branch transaction cycle time, margins, expenses and top/bottom line revenue goals.
  • Oversees and assists sales force, including RTS and ATP roles to increase productivity and overall transaction cycle.
  • Manages scheduling performance, and provides direct oversite for service and delivery team. Ensures orders are entered and completed in all inventory systems for timely delivery to clients.
  • Responsible for executing customer service and service programs compliant with all company standards.
  • Accountable for organizational activities and operations being carried out in compliance with company policies and procedures, applicable federal, state and local laws as well as Joint Commission standards.
  • Oversees and directs branch quality and performance improvement. Monitors compliance with productivity and performance standards.
  • Reports appropriate metrics to RVP, Regional Area Director, and branch personnel.
  • Ensures that the branch is properly staffed. May assist with interviewing final candidates, training, and motivating staff to achieve the objectives of the organization.
  • Collaborates with Human Resources to resolve employee concerns and issues.
  • Addresses and resolves client concerns at the branch level.
  • Assures proper maintenance and care of facilities, vehicles and property.
  • Manages inventory to ensure sales and rental inventories are managed in a cost-effective manner.
  • Establishes and implements short- and long-range branch goals, objectives, strategic plans, policies, and operating procedures.
  • Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
  • Participates in the development of annual operating budgets and provides fiscal direction to the branch.

Knowledge, Skill and Experience

Minimum Education (or substitute experience) required:

  • Bachelor's Degree or higher

Minimum Experience Required:

  • 5 years in progressive management experience

 Skills Required:

  • Proficiency in Microsoft programs
  • Strong understanding of P&L and financial profitability models
  • Healthcare background preferred

Typical Working Conditions

  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical temperature controlled interior/office work environment.
  • No or very limited physical effort required.
  • Typical office environment sounds

Equipment Used

Some examples of office equipment that will be utilized in this position are:

Fax Machines
Basic desk accessories

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