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HME Respiratory Support Specialist

Career Details

Full Time Minneapolis, MN Posted on 7/22/2022

Job Summary:

Minimum of five years customer service experience, medical supplies preferred.  Ability to deal pleasantly, patiently, and effectively.  Strong communication skills with capacity to make independent decisions.  Must possess previous experience using a computer, and have good organizational skills.  Attention to detail a must.  Ability to deal effectively with employees, customers and referrals sources. Effectively operate software for scope of job description.


Overall Responsibilities:

  • Greets customers promptly and courteously.  If by telephone, answers within the first three rings.  If in person, asks how they might be of service.
  • Completes the order intake or Customer Information Form.  Obtains as much information as possible in order to expedite the order.  Determines the urgency, establishes the payer source, and notifies customer of payment responsibilities.
  • Provides the customer accurate information insurance coverages, delivery schedules, and company billing practices.
  • Works directly with Respiratory Therapists to assure set up scheduled and orders are placed.
  • Processes Monthly reorders for the clients at therapist or clients request.
  • Is knowledgeable regarding company policy on accepting assignment, documentation requirements, returns/refunds, repairs, and inventory procedures.
  • Initiates and completes appropriate paperwork for orders; develops information for prior authorizations and checks criteria for funding.
  • Ensures that services are not rendered without all aspects of the order verified. 
  • Gather and assemble, in correct order, all mandatory documentation for customer file.
  • Become proficient at entering all mandatory fields in customer computer file.
  • Pay attention and practice all infectious disease control protocols.
  • Process all cash transactions according to protocol with special attention to accuracy and taxation of appropriate items.
  • Practices and adheres to all HIPAA, HQAA, and Compliance rules and regulations.
  • Load and unload customer vehicles as requested.
  • Help coordinate deliveries with service department.
  • Performs other duties, as assigned by management.


Continuing Education:

Attends educational workshops on excellent customer service

Reviews pertinent industry literature including reimbursement issues

Attends in-services on new product and technology

HIPAA Training

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