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HME Support Specialist (Customer Service)

Career Details

Full-Time Rochester, MN Posted on 11/22/2022

Job Summary: 

Greet customers promptly and courteously. Completes order intake or Customer Information Form. Determines the urgency, establishes the payer source, and notifies customer of payment responsibilities. Provides the customer accurate information on use of the equipment, including safety issues, funding considerations, insurance coverages, delivery schedules, and company billing practices. Is knowledgeable regarding company policy on accepting assignment, documentation requirements, returns/refunds, repairs, and inventory procedures. Initiates and completes appropriate paperwork for orders; develops information for prior authorizations and checks criteria for funding. 

Essential Functions:

  • Ensures that services are not rendered without all aspects of the order verified.
  • Gather and assemble, in correct order, all mandatory documentation for customer file
  • Become proficient at entering all mandatory fields in customer computer file.
  • Pay attention and practice all infectious disease control protocols.
  • Process all cash transactions according to protocol with special attention to accuracy and taxation of items.
  • Practices and adheres to all HIPAA, HQAA, and Compliance rules and regulations.
  • Load and unload customer vehicles as requested.
  • Help coordinate deliveries with service department.
  • HIPAA and other compliance training.
  • Performs accurate measurements for fitting of compression garments, if certified fitter.
  • Performs fitting of post mastectomy products, if certified fitter.
  • Regular attendance is essential
  • Attend educational workshops as needed or assigned.
  • Performs other duties, as assigned by management.

Knowledge, Skill and Experience
Minimum Experience Required:

  • At least 3-5 years of directly related experience as mentioned above required

Skills Required:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Thorough understanding of departmental and company procedures and policies.
  • Proficient with Microsoft Office Suite or related software.
  • Operate Brightree software.
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