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HME Support Specialist - Houston, TX

Career Details

Full-Time Houston, TX Posted on 10/6/2021

Job Summary:

We take pride in providing a great work environment and are dedicated to improving not just the lives of our customers but those of our team. We’ve been named a top workplace 6 years in a row, and we’re always looking for the right people. 

Essential Functions/Responsibilities:

  • Greets customers promptly and courteously.  If by telephone, answers within the first three rings.  If in person, asks how they might be of service.
  • Completes the order intake or Customer Information Form.  Obtains as much information as possible in order to expedite the order.  Determines the urgency, establishes the payer source, and notifies customer of payment responsibilities.
  • Provides the customer accurate information on use of the equipment, including safety issues, funding considerations, especially insurance coverages, delivery schedules, and company billing practices.
  • Is knowledgeable regarding company policy on accepting assignment, documentation requirements, returns/refunds, repairs, and inventory procedures.
  • Initiates and completes appropriate paperwork for orders; develops information for prior authorizations and checks criteria for funding.
  • Ensures that services are not rendered without all aspects of the order verified. 
  • Gather and assemble, in correct order, all mandatory documentation for customer file.
  • Become proficient at entering all mandatory fields in customer computer file.
  • Pay attention and practice all infectious disease control protocols.
  • Process all cash transactions according to protocol with special attention to accuracy and taxation of appropriate items.
  • Practices and adheres to all HIPAA, HQAA, and Compliance rules and regulations.
  • Load and unload customer vehicles as requested.
  • Help coordinate deliveries with service department.
  • Performs accurate measurements for fitting of compression garments, if certified fitter.
  • Performs fitting of post mastectomy products, if certified fitter.
  • Regular attendance is essential
  • Attend educational workshops as needed or assigned.
  • HIPAA and other compliance training.
  • Performs other duties, as assigned by management.

Required Skills/Abilities:

Education and Experience:

  • Bachelor’s degree in related field highly preferred.
  • At least 3-5 years of directly related experience as mentioned above required.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at times.
  • Must be able to access all areas of the facility.
  • Hearing, seeing, and talking are required for this position.

 

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