Career Details
Full Time San Jose, CA Posted on 7/28/2022
Job Summary:
Experience in mechanical assembly and/or repair of mechanical or electronic devices. Familiar with both hand and shop tools. Must possess a valid driver’s license and a good driving record. Must be able to pass a background check. Compensation range is dependent on level of experience.
Essential Functions:
- Repairs, delivers, and maintains durable medical equipment according to manufacturer's specifications
- Must be able to drive and setup/delivery equipment
- Ability to instruct and demonstrated equipment
- Maintains repair area in a neat, clean, and organized condition
- Accesses up-to-date information from manufacturers on repairs and parts
- Strictly adheres to company policies and procedures
- Participates in the Certified Repair Center (CRC) training program
- Follows company procedures for battery care, including handling, storage, and disposal
- Avails self to weekday and weekend on-call rotation if indicated by location of branch
- Turns in work orders daily to Service Manager- service support staff
- Follows billing guidelines such as verification status and watching for duplicate services
- Collects co-payments if patient is responsible for a portion of the payment. Dollar amount must be communicated to patient ahead of time. Records payment on delivery ticket and gives money to Billing
- Maintains company vehicle and assures vehicle safety
- Properly tags all equipment brought into the shop
- Delivery and set up of newand demo equipment and demos
- Greets customers in a friendly manor whether they do or do not have an appointment
- Calls manufacturer for necessary technical support
- Regular attendance is essential
- HIPAA and other compliance training
- Performs other duties, as assigned by management
Knowledge, Skill and Experience
- Minimum Education (or substitute experience) required:
- High school diploma or GED highly preferred
- Minimum Experience Required:
- At least 2 years of directly related experience as mentioned above preferred
- Skills Required:
- Outstanding abilities in using tools
- Analytical thinking
- Good verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Proficient with Microsoft Office Suite or related software