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Service/Field Technician - Waite Park, MN

Career Details

Full-Time Waite Park, MN Posted on 11/18/2021

Job Summary:

We take pride in providing a great work environment and are dedicated to improving not just the lives of our customers but those of our team. We’ve been named a top workplace 6 years in a row, and we’re always looking for the right people.  Experience in mechanical assembly and/or repair of mechanical or electronic devices.  Familiar with both hand and shop tools. Must possess a valid driver’s license and a good driving record.  Must be able to pass a background check.  Compensation range is dependent on level of experience.

Essential Functions/Responsibilities:

  • Repairs and maintains durable medical equipment according to manufacturer's specifications.
  • Must be able to drive and setup/delivery equipment
  • Ability to instruct and demonstrated equipment
  • Maintains repair area in a neat, clean, and organized condition.
  • Accesses up-to-date information from manufacturers on repairs and parts.
  • Strictly adheres to company policy and procedure on Infection Control and Safety
  • Participates in the Certified Repair Center (CRC) training program.
  • Attends company in-services and views educational video tapes including Safety Shorts.
  • Follows company procedures for battery care, including handling, storage, and disposal.
  • Avails self to weekday and weekend on-call rotation if indicated by location of branch
  • Turns in work orders daily, including new orders for follow up, with description of services and part numbers to Service Manager.
  • Follows billing guidelines such as verification status and watching for duplicate services.
  • Collects co-payments if patient is responsible for a portion of the payment.  Dollar amount must be communicated to patient ahead of time.  Records payment on delivery ticket and gives money to Billing.
  • Maintains company vehicle and assures vehicle safety.  Ensures vehicle maintenance schedule is followed.  Performs daily vehicle safety checks; cleans vehicle interior daily and organizes vehicle inventory.  Once a week, cleans vehicle exterior.   Always wears seat belt.         Complete the vehicle inspection checklist and record mileage
  • Properly tags all equipment brought into the shop.
  • Delivery and set up of equipment and demos.
  • Greets customers in a friendly manor whether they do or do not have an appointment.
  • Calls manufacturer for necessary technical support.
  • Regular attendance is essential
  • Attend educational workshops as needed or assigned.
  • HIPAA and other compliance training.
  • Performs other duties, as assigned by management.

Required Skills/Abilities:

Education and Experience:

  • High school diploma or GED highly preferred.
  • At least 2 years of directly related experience as mentioned above preferred.

Physical Requirements:

  • Kneeling, bending, standing, sitting, lifting, and walking
  • Repetitive motions with hands, arms, legs, neck, etc.
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 50 pounds at times
  • Must be able to access all areas of the facility
  • Hearing, seeing, and talking are required for this position
  • May require travel
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