Discover what makes Reliable Medical unique.
Leading Experts in Meeting Home Health Needs
Since our doors opened in 1989, we have been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Multiple Locations to Better Serve You
Reliable Medical continues to be the top medical equipment provider in Minnesota, western Wisconsin, Ohio and Kentucky. With multiple locations throughout the Midwest, we continue to provide the highest quality of care and customer service to those we serve. Reliable Medical's expansion efforts are in partnership with companies and people that share the same values, people-centric approach and family culture. Our goal is to be a leader in our industry while maintaining our cultural values and never losing sight of our service-based mission. Thinking about joining our team? Take a look at open positions by clicking the button below.
Our Culture
At Reliable Medical, it's our passion to improve the lives of all who we touch—from the customers who entrust us with their care, to the team members who we trust to provide it, and the clinical partners who support excellent outcomes. The drivers of our culture are:
Why we do what we do:
- Passion: We employ passionate, caring individuals who share our mission and vision and are dedicated to those who we serve.
Commitment: We're committed to carrying out our mission; consistently applying this to all that we do as an organization for each other and those we serve.
- Family: We value one another, our customers and our partners like family; treating one another with kindness and caring for people’s well-being and quality of life.
How we do what we do:
Trust: We value transparency, honest discussion and genuine connection.
Hard Work: We are committed to investing in the necessary effort and resources to achieve our vision.
Dedication: We support those who share our values and vision.
Reliable Medical has been a Top Workplace in Minnesota for 7 consecutive years, a testament to how we value our employees. Our 175+ dedicated employees are also customers. It’s our dedication to quality, service and support that attracts them to our team.
We actively and proudly support the communities we serve such as The ALS Association, Courage Kenny Rehabilitation Institute and Muscular Dystrophy Association. To better serve our customers, we offer a very extensive selection of home medical supplies and services. Our staff of highly trained clinical and technical specialists provide the most current and up-to-date equipment, technologies and services.
Our Accreditations & Certifications
Reliable Medical is a winner of the StarTribune Top Workplace Award for 2015, 2016, 2017, 2018, 2019 and 2020. The Top Workplace Award recognizes Minnesota companies that are the most innovative and engaging, based solely on surveys about the workplace completed by their employees. Employees rank their workplaces based on leadership, benefits and the company's strategic direction.
Reliable Medical thanks our employees for making our company recognized as a Minnesota Top Workplace! For more information on our accreditation, certifications and awards, please take a look below.
Winner of the National HME Excellence Award
The HME Excellence Award is a nationally renowned award that's given to one company that stands out in the following categories: financial, community involvement, staffing and quality control. By winning this, it shows the world a snapshot of the strong foundation in which the company is built. We're proud and excited to be the recipient of the HME Excellence Award - received on September 9, 2014. Read more about it here.
Healthcare Quality Association on Accreditation - HQAA
HQAA – is a national accreditation that evaluates healthcare organizations to ensure they provide the highest quality care and safety. Healthcare organizations volunteer to be inspected by this non-profit organization to show customers their dedication to surpassing industry standards of safety and quality of care. HQAA is recognized by the Centers for Medicare and Medicaid (CMS), the largest health care insurance provider in the United States.
ALS Champion of the Year
In 2009, Reliable Medical was honored with the ALS Association Champion of the Year Award. The ALS Association, Minnesota Chapter created the Champion of the Year Award to honor an individual or an organization that, in their eyes, has been a “champion” in the fight against ALS.
We've partnered with the ALS Association for over 20 years, helping to form and grow the Durable Medical Equipment Loan Closet. The delivery staff has contact with almost every person with ALS in the Minneapolis metro area, and work closely with patients and their families to set up the equipment and train them on the use of it. Our team members also serve on various ALS volunteer and fundraising committees, form walk teams, sell wrist bands and volunteer at events. Debbie Kalk and RM have also been major sponsors of the Walk to Defeat ALS and the Dinner of Champions since the inception of both events.
Rehab Department Accreditations, Certifications and Affiliations
NCART
The National Coalition for Assistive and Rehab Technology (NCART) seeks out better ways to allow consumer access to appropriate technology and services while creating a stable business environment for providers and manufacturers of rehab and assistive technology. They work closely with the governing bodies to help attain their goals. Reliable Medical shows support through membership, and in 2020 Debbie Kalk became a serving member of the NCART board. Learn more here.
NRRTS
The National Registry for Rehab Technology Suppliers (NRRTS) is dedicated to ensuring the provision of high-quality rehabilitation technology and related services to people with disabilities. Reliable Medical employs several members of NRRTS who meet specific professional membership requirements, agree to adhere to the Code of Ethics, Standards of Practice and Blind Bidding policies of NRRTS, and commit to participating in continuing education to remain a member. The cornerstones of these codes are quality, professionalism and integrity. Learn more here.
RESNA
Rehab Engineering Society of North America (RESNA) is an administrative body that promotes research, development, education, and advocacy provision of technology by supporting the people engaged in these activities. To ensure consumer safeguards and to increase consumer satisfaction, Reliable Medical supports its rehab members as they complete RESNA's credentialing program. Learn more here.
AAHomecare
American Association for Homecare works to strengthen access to care for the millions of Americans who require medical care in their homes. AAHomecare represents healthcare providers, equipment manufacturers, and other organizations in the homecare community. AAHomecare members serve the medical needs of millions of Americans who require oxygen equipment and therapy, mobility assistive technologies, medical supplies, inhalation drug therapy, home infusion, and other home medical equipment, therapies, services, and supplies in the home. Membership reflects a broad cross-section of the homecare community, including providers of all sizes operating in approximately 3,000 locations throughout all 50 states. Learn more here.
MAMES
Midwest Association for Medical Equipment Services is an organization of firms that provide home medical equipment and services, home care, distribution of products and manufacturing of products. MAMES is an organization formed out of the need for a more powerful voice in legislative matters and a need for education and information that is critical to our continued success as an industry. Learn more here.
Respiratory Department Accreditations & Certifications
LRT
Licensed Respiratory Therapist (LRT) denotes a licensed professional that stays current on all respiratory practices by means of continued education and practice requirements. Reliable Medical employs LRTs to provide patients unmatched respiratory service and support. Respiratory equipment setups, education, and assessments are performed by qualified LRTs to ensure a high standard of care.
RT
All Reliable Medical Respiratory Therapists are state-licensed and have gone beyond state requirements to continue their education and obtain further credentials through the National Board for Respiratory Care. Many of our LRTs on staff have some or all of the following additional credentials: Certified Respiratory Therapist (CRT), Registered Respiratory Therapist (RRT), Neonatal Pediatric Specialist (NPS), and Certified Pulmonary Function Technologist (CPFT).
Service Department Accreditations & Certifications
VGM — U.S. Rehab
U.S. Rehab’s hands-on seminars and online programs for service technicians provide detailed learning about product specifics, basic repair strategies, troubleshooting and programming. Courses are administered online through the DMERT Group or through onsite training, with beginner, intermediate, or advanced sessions to ensure all RMS technicians are prepared to provide the best in care. All RMS technicians receive this certification.
Client Rights and Responsibilities
It is the policy of Reliable Medical Supply to assure client rights to the fullest extent possible. Therefore, all staff members are instructed to adhere to the following conditions:
- Clients have the right to be treated fairly with courtesy and respect.
- Client 's have the right to quality home care equipment services regardless of race, creed, religion, sex or source of payment.
- Clients have the right to request and receive detailed explanation of their bill for products and services.
- Clients have the right to reasonable participation in decisions regarding their home care services.
- Clients have the right to be communicated with in a way that they can reasonably understand.
- Clients have the right to refuse equipment and services; accepting full responsibility for that refusal.
- Clients have the right to choose their provider of home care services.
- Clients have the right to receive our assistance in transferring their home care service to another provider.
- Clients have their right to receive our assistance in transferring their home care service to another provider.
- Clients have the right to home care services in a timely manner, appropriate to their needs.
- Clients have their right to assured confidentiality, to review their records, and to approve or refuse the release of records.
- Clients have the rights to have competent and qualified people carry out the services for which they are responsible.
- Clients have the right to voice their grievances and recommend changes in policies and services.
- Clients have the right to be given reasonable notice of discontinuation of services.