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Complex Rehab

Complex Rehab & Mobility Equipment

Reliable Medical is your premier provider of complex rehab technology and mobility medical equipment and supplies. Our team has extensive rehab experience with certifications from The National Registry of Rehab Technology Suppliers (NRRTS) and the Rehab Engineering Society of North America (RESNA).

Our rehab evaluation team at Reliable Medical are all RESNA Certified Assistive Technology Professionals (ATPs). With experience in both pediatric and adult equipment spanning all of the manufacturers in the complex rehab space, our ATPs are an invaluable asset to your CARE team. Our continuous efforts to stay on the cutting edge of the latest technology assures every client is receiving the best care options possible, and we treat each case individually, to ensure optimal outcome. 

Rehab & Mobility Product Lines

The rehab and mobility equipment and supplies may vary from location to location. Contact your local branch to see what products are available in your area. 

  • Bath & Toilet Systems
  • Custom Car Seats
  • Custom Lightweight Manual  Wheelchairs
  • Complex Power Wheelchairs
  • Gait Trainers & Standing Frames
  • Interfacing Mobility Equipment &  Environmental Control Units
  • Manual Tilt In-Space Reclining Wheelchairs
  • Pediatric Strollers
  • Seating & Positioning 
  • Therapeutic Standers

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Rehab & Mobility Equipment Customizations

Everyone is different. That’s why our rehab technicians are  DMERT certified and trained to properly fit your rehab/mobility equipment to meet your specific needs. Your rehab and mobility products can be customized in many ways to ensure your comfort and improve your mobility.

Your equipment can also be customized to use environmental controls and support oxygen systems or other third-party applications other than providing mobility. The rehab technician assigned to you will be able to handle almost any customization that will help improve your freedom. Most customizations are taken care of in our state-of-the-art facilities to make it easier for you to get your equipment up and running faster.

As your rehab and mobility equipment needs change, we can help make minor adjustments to your equipment to keep you safe and comfortable. Contact us or visit our store nearest you to experience the professional help of our rehab technology suppliers. We’re standing by to help you uphold your comfort, freedom of movement and independence.

Steps Required for Medicare & Medicaid Replacement Policies for Obtaining a Power or Manual Wheelchair

The typical steps that need to be followed are outlined below.

  • A face-to-face appointment with your doctor to specifically discuss mobility needs. The doctor will create notes based on the observations and will make recommendations.
  • A mobility evaluation with a therapist. The therapist will take measurements and make suggestions on the best equipment to fit your needs.
  • Trial of equipment. You will be able to use a trial version of the suggested equipment to make sure it fits your needs.
  • Obtain your doctor’s signature on medical justification which might include: detailed prescription, chart notes that contain notes about your need for a power wheelchair, algorithm, seven-element order (which needs to contain the date of your face-to-face – explained by Medicare as the date the physician signs off on the letter of medical necessity), detailed product description (which must be signed and dated after the seven-element order), authorization request for mobility equipment form, and/or a letter of medical necessity (LMN)
  • Receive insurance authorization. We'll work with your insurance company to obtain the necessary documentation and authorizations.
  • Collect any co-pay. Any portion of the new equipment cost that is not covered by your insurance must be collected at this time before the equipment is ordered.
  • Order equipment. We'll then order your new equipment based on the recommendations of the doctor and therapist.
  • Set up equipment. After the new equipment is received, our rehab technicians will set up the equipment based on your fitted specifications.
  • Deliver equipment. You can pick up the equipment at our office or a rehab technician can deliver the equipment to your location. Final adjustments will be made at this time to ensure your comfort and satisfaction. You will be required to sign a delivery ticket to confirm you have received your new equipment.

How Long Will It Be Until I Receive My New Equipment?

There are several things that contribute to how long this will take, including:

  • The demo process - if you try several demos before you find the equipment that is right for you.
  • How long it takes to get the documentation (LMN) from your therapist.
  • How long it takes for your doctor to sign and complete the necessary documentation.
  • Does your insurance require a Prior Authorization? If yes, then we must receive all documentation from your insurance first. It can take anywhere from two to eight weeks for a response from the insurance, depending on the insurance company.
  • How long it takes for the manufacturer to get the equipment to us, from the time of order to the delivery to our location.
  • Your equipment may require assembly and set up before we deliver it to you.
  • Your equipment may need to be sent to a third party for further setup.
  • Setting up a time to deliver the equipment that meets everyone’s schedules. Also, is the phone number and address we have on file current for you?

Each of these factors may contribute to the length of time it will take to process your new equipment order. For more information and answer to frequently asked questions, please click the button below to go to our FAQs page.

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